Refund & Return Policy

Refund & Return Policy

Please read our policy regarding perishable foods and made-to-order gifts.

1. Perishable Items & Customised Gifts

Food, cakes, baked goods and other perishable items ordinarily cannot be returned or refunded once prepared or delivered. Customised gifts and made-to-order products are generally non-returnable.

2. Genuine Service Issues & Damaged Items

If an order is incorrect, damaged, defective or there is another genuine service issue, contact us as soon as possible with your order details and clear photos where relevant via WhatsApp at +91 96852 77785 or email at oicafefas@gmail.com.

3. Fair Resolution

We will review the matter fairly and may offer an appropriate resolution in genuine cases, subject to the circumstances and applicable law. This policy does not affect statutory consumer rights.